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BODi Louisville offers NO refunds or exchanges on any products or services.
All services require payment prior to services being rendered. Insure you have correctly answered the prescreen questions if you are a weight loss client to avoid paying for a service you do not qualify for.
Appointment times for massage are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time for your appointment.
If arrival is delayed for spa services, we will make every effort to accommodate your appointment, but this is not always possible. Service time may be abbreviated to avoid delays for other guests as treatments are charged at full value. Appointments missed by 15 minutes or more are cancelled with a 100% spa credit for the treatment amount missed, which is yours to use once your treatment is rescheduled.
Massage/Bodywork is not appropriate care for infectious or contagious illness. Please cancel or reschedule your appointment as soon as you’re aware of an illness.
BODi Louisville and Dr Nair enforce a 24 hour cancellation policy for ALL appointments. In order to reschedule your appointment, you must notify BODi Louisville at (502)882-8680/(502)974-3447 24 hours before your scheduled appointment time to avoid being charged a $35 cancellation/no show fee. If I fail to show up to my scheduled appointment or cancel within 24 hours, I hereby authorize BODi Louisville to initiate entries to my debit/credit card account that is on file. If I do not have a card saved on file, I understand that I will receive a bill and that the fee must be paid prior to scheduling another appointment.